RMS Summer Newletter 2019
RMS Summer Newsletter 2019
| Greetings,
In this Summer Edition of the RMS Newsletter we have included some tips about integration when listing properties on one of the many listing channels. We also have some ideas about how to keep guests coming back!
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RMS Tips about Integration
When your RMS Units are integrated with one of our listing sites RMS becomes the system of recordfor the information on your listing sites. That means information from the RMS Unit File and your AUD Advanced Unit Details feeds to the listing channels.
- If you want to change a headline, you log into your AUD, select a unit, enter your new headline and UPDATE the AUD by selecting the update button. Next, go to the RMS Unit File and select that Unit. Choose "OK" to that Unit so that the last change date, the green date in the upper right hand corner of the screen, updates to the current date. When this date changes it signals the listing feed to pull your changes.
- One of the most frequent errors we see are empty check-in or check-out days in the season supplement. All fields in the check-in and check-out fields in the season supplement should be filled out for each season break. Season supplements must be assigned for all three years your system is tracking. Keep your rates and season supplements accurate and updated so that your property quotes and books successfully.
- Remember season supplements should be using the same seasons as the rates. - If you want to list a new unit with one of our listing partners contact the partner and let them know the RMS Unit ID that you are adding. Also be sure to set the Unit to "Yes" Export to HomeAway on the booking site export details screen and check the Export to booking sites box. All of the allow OLB boxes on the Web options screen should be checked and the Unit must be uploaded to the web. -To remove a unit from the listing site, set the Unit to "No" in the export detail field. Also inform the listing partner that you will no longer be including the Unit in your integration feed.
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Fostering Loyalty
Once you get a guest booked how do you keep them hooked? What do you do to keep them coming back year after year? You probably have some great ideas!
Here are just a few we have collected and how you can use RMS to help you:
- Keep in Touch! RMS offers many ways to correspond with the guest as soon as you get their email or address! From the Confirmation and Final Instructions letter to the After Reservation Letter, you can keep them informed about their reservation and the wonderful vacation possibilities in your area.
- Give your guests a complimentary item of value such as local wine, coffee, chocolates, baked goods or spring water. Giving a local product or service adds a warm first impression as your guests start making unique vacation memories. A personal gift or service provides connection and community and can promote partnerships with vendors in the area. You will be adding value to their reservation and vacation experience when you surprise them with a gift.
- The After Reservation Letter allows you to followup with the guests who have departed. The letter can be emailed to all guests within a range of departure dates or you can send it to a specific reservation.
- Offer a discount to previous renters. You can reach out to previous renters by running an export of previous guests emails from RMS and then creating a beautiful email blast reminding them of their vacation time with you. You can tell them about new restaurants that have opened or events coming up and provide links for more information.
Hospitality and a personal welcoming touch can make a difference in whether your guests come back and in converting inquiries to bookings. What's your opinion on this? What do you do to keep your guests coming back? Email your thoughts and comments to
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