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Resort Management System Blog

Resort Management System Blog → RMS Thanksgiving Newsletter 2015

Happy Thanksgiving!

The RMS Team wishes all of our clients a happy Thanksgiving! We at RMS know you work hard keeping owners and guests happy and consider it a privilege to offer you excellent vacation rental software and support.

This issue of the RMS Newsletter offers some helpful tips on gathering reviews with the After Reservation Letter as well as some information about the latest update from Programming.

If you have missed any newsletters you can always check out the Newsletter Archive or log in to resortpilot.com for more information and support.

Ya'll Come Back Now!

The RMS After Reservation Letter allows you to send your guests followup correspondence to thank them for staying at your vacation rental and to inquire how they enjoyed their

stay or give them information such as a survey link. The letter is available on the Reservation Reports menu and can be processed per reservation or by a range of departure dates for multiple reservations.

If you list your properties on a listing site you could send them a link to review the property. Reviews for VRBO are also published on HomeAway. If you list on both sites, send the VRBO link and the guest does not necessarily have to create a login to submit their review. Guest reviews can boost your rentals rankings and bookings.

Links can be added to letters and property or unit specific links can be stored in the Unit Inventory File for a property in the Custom Fields 16-20.

If you would like more information check out these tutorials:
Custom Field Tutorial
After Reservation Letter Tutorial

RMS Update 5.1.10.16.15

The latest RMS update version 5.1.10.16.15 contains program changes addressing issues that you have reported and features that you have suggested.

Some of the improvements include a new email validation feature that checks for typos when emails are entered and the email address field will now allow more characters. Improvements were made to the owner direct deposit process which is continuing to grow in popularity.

AdvancedCare members using Hosted RMS and PC-Based RMS systems may receive this update. If you are unsure of your version information go to Help>About RMS>version information is located under our name and logo. For information regarding what this update contains log in to the RMS Support Center and use your registered e-mail and password to view a Knowledgebase article, RMS Update History. Please contact us if you have any questions or need assistance. We are committed to your success!

Resort Management System is a product of AMS, Inc.
PO Box 14320, Charleston, SC 29422 USA
www.ResortManagementSystem.com

Reservations, Advanced Accounting, Online Booking, Maintenance Work Orders, Reservation Login, Owner Login, Owner Direct Deposit, Cleaning Vendor Login, Housekeeping, Clean Text, Credit Card Integration, HomeAway and VRBO Integration, Glad Professional, FlipKey, Travel Insurance, Kaba Locks

RMS News

01 December 2015, 16:24

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Resort Management System Blog → RMS Summer Newsletter 2013

RMS Summer Newsletter

News and Information for AdvancedCare Members

Summer is a busy season for many vacation rental managers. Helpful tips and links are always available in our newsletters and online to help you stay efficient even in your busiest seasons.

Many of you drive your website with RMS and are constantly updating your website and keeping it fresh with RMS Online Booking (OLB). In this newsletter we are featuring our new easy Web Uploader available to all our AdvancedCare members. In addition to RMS Online Booking, RMS also has a way for your owners and vendors to get plugged in and stay informed. Check out the demo links to our Cleaning Vendor and Owner Portals.

Have you checked out any of our new partners such as Vacation Storebuilder or Glad to Have You? Our list of partners is always growing and this month we welcome MYVRMS. If you have any questions about this new partner or how to plug into a marketing channel please don't hesitate to give us a call (800-366-5152 ext #207). Old newsletters are always available for your review in the Newsletter Archive.

New Web Uploader for Your RMS!

RMS has a new easy way for AdvancedCare hosted members to upload unit photos, custom letters, online graphics and attachments. The new web-based uploader requires a user name and password . (If you do not have one yet you may request one from Support)

Easy_Web_Uploader

Once you enter your company user name and password you can browse to photos on your pc and upload them to your hosted RMS. Users can create unit specific folders for their photos to keep their photos organized. The unit folders make it simple to assign or import the photos to the RMS Unit File. This new browser based tool is for uploading photos and not for storage of photos. Photos that are uploaded must be assigned within 30 days.

Uploading photos is not the only thing the new Web-uploader does. If you have been using attachments to your letters, you may want to consider changing these attachments to links by uploading your pdfs as online content and inserting a link within your letter. When pdfs are uploaded as online content a web address becomes available for you to insert into a customized letter in RMS. When your guest receives one of your letters, your guest can click on the link and download the information as needed.

Exporting of custom reports is also made easier with the new Web-uploader. If you would like more information about the new Web-uploader, please give us a call: 800-366-5152-ext 255 for Support.

Owners and Cleaning Vendors phonepic

Owners can log into RMS with a secure user name and password and view their specific unit information with the RMS Owner Login module. Owners can check their unit availability, book their owner reservations and view their owner statements. The Owner Portal is a great way for vacation rental managers to keep their owners up to date and informed on their unit activity without interrupting phone calls. For a quick demo of this feature check out this video:

Quick Demo of the Owner Login Portal

Cleaning Vendors can log into RMS and see what needs to be cleaned with the Cleaning Vendor Login Portal. This feature of RMS even allows vendors to check off units that have been cleaned and units are marked as clean and ready for arrival in RMS. For a quick video on this RMS feature click on this link:

Quick Demo of the Cleaning Vendor Login Portal

For more information please contact Sean at ext.# 207 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. " target="_blank"> This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

RMS welcomes MYVRMS to its list of valued business partners. MYVRMS handles automation of responses to quote inquiries from many of our other partners such as FlipKey, TripAdvisor HomeAway and VRBO.

Now you can work directly with MyVRMS.com to assist you in responding to inquiries 24/7 and more. Check out MYVRMS website.

Questions? Give us a call, email or submit a ticket at resortpilot.com 843.795.4110 800-366-5152

In This Issue

New Web-uploader

Vendor and Owner Portals

Quick Links

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Glad to Have You!

a mobile phone application that integrates with RMS.

Find out more: visit

gladtohaveyou.com

____________

Lock Integration

Property Management unencumbered with no keys, no cards, no lock outs, no problem! Choose from one of our trusted partners.

____________

Travel Insurance in RMS

Do you offer Travel Insurance for your guests?
RMS makes it easy. Travel Insurance will calculate automatically at the time of booking. Travel insurance provides you with extra revenue at no extra cost. Choose from one of our partners:

______________

Credit Card Processing in RMS

Simplify with the credit card module! Eliminate that extra step in processing . It's convenient for you and your guest. RMS integrates with the leading credit card processors in the industry.

_______________

Our Distribution Partners

RMS partners with FlipKey, TripAdvisor and HomeAway to offer property managers a way to promote their listings to millions of travelers monthly. Gather reviews and publish them to your website .

AdvancedCare members receive ongoing unlimited support, automatic updates, training, quarterly RMS Newsletters, live online support, access to video tutorials, report generator assistance, affordable onsite assistance, additional PC license discounts and more.

RMS News

18 July 2013, 15:36

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