Resort Management System Blog



Resort Management System Blog RMS Newsletter February 2011

Greetings

January and February have been busy with the release of two updates for all our AdvancedCare members.  If you have not done so already, be sure to check out the lastest Programming Notes published in RMS Support.

One of the great new features you will see in RMS is the ability to carbon copy 3 additional email addresses for a guest or reservation inquiry.  You asked for it and RMS delivered!

Our series continues on Reports in RMS.  And in case you haven't noticed, we've gone social!  Thanks to those of you who already Like us!

What's your Damage Waiver? Security Deposits, Damage Waivers and Travel Insurance in RMS
 
Traditionally, Vacation Rental Managers protect their owners properties and their company from unnecessary wear and tear or abuse by charging security deposits and more recently, offering  damage waivers. Your company may have a security deposit set up with a refund policy.

 

In RMS the security deposit amount is stored in each individual unit file.  Other controls such as when it is due are set in Commissions, Taxes and Charges portion of  your Control File.  Security Deposits are automatically set up to be refunded once the reservation has been reported to the owner and the reservation has been finalized.  The security deposit refunds are set up as payables that you can choose to process as full refunds or modify to redistribute the money as your policy dictates.  For example, part of a security deposit can be allocated to pay for extra cleaning or repairs for unwarranted wear and tear on the property.  Security Deposits can be refunded prior to the finalize process using an option in accounting, Prepare Security Deposit refunds.

 

If you charge a Damage Waiver fee this is set up as a separate charge from travel Insurance.  It is usually offered through your travel Insurance company and you share in the profit.  Many companies are charging this fee automatically just as they would the security deposit but it is not refundable.  In RMS, the Damage Waiver fee is created in the Charges file and just like any other charge, it may be added to a reservation at the time of booking, after the booking or set as an standard charge to all bookings.  It can be removed from the reservation at any time.

 

Travel Insurance has its own setup which is always installed and tested by an RMS technician once you have an established account with the Travel insurance company.  travel insurance calculates as a percentage on the full amount of the reservation and other charges.  Vacation rental managers become qualified to sell travel insurance through the insurance company and may offer it to the guest at the time of booking.  Usually the guest has an option to buy travel insurance or cancel travel insurance up to a point prior to the reservations arrival.  The guest cannot change the status of  travel insurance after this cancellation period is passed.  Travel insurance has it's very own report which can be printed or sent as a text file.  Check out the article below for more on Travel insurance reporting.

 

 

Travel Insurance Reporting

 

Now that you have an overview of security deposits, damage waivers and travel insurance, let's go over the Travel Insurance Report. 

The vacation rental manager reports travel insurance monthly by running the Travel Insurance Report located under Management Reports on the Reports menu.  First, run the Preliminary report to see a list of reservation with the arrival, departure, date booked, amount insured, premium amount and amount due to the insurance company.  Use the print button to print out a list of what reservations have paid their insurance and been marked as paid 'Yes'. Final reports should be printed monthly.  Select "Both" to generate an inhouse report and one for the insurance company.  When you are satisfied with the reports, you should answer "Yes" to the finalize reports option.  During the finalize process, RMS marks the items on the report so they will no longer be reported to the travel insurance company. 

  

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17 February 2011, 17:51
 

Resort Management System Blog RMS v5.0.01.26.2011 Update

Greetings!

 
A new RMS version is here! This update, Version 5.0.01.26.2011 contains program changes addressing issues that you have reported and features that you have suggested.  AdvancedCare members using both Hosted and PC-Based RMS systems will receive this update automatically.  For information regarding what this update contains Click Here.  Once you are logged into the Support Center you will be directed to the RMS Version 5.0 Programming Update History article.  Please contact us if you have any questions or need assistance.  We are committed to your success!

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26 January 2011, 20:11
 

Resort Management System Blog RMS v5.01.10.2011 Update Released

Greetings!

 
A new RMS version is here! This update, Version 5.0.01.10.2011 contains program changes addressing issues that you have reported and features that you have suggested.  AdvancedCare members using both Hosted and PC-Based RMS systems will receive this update automatically.  For information regarding what this update contains log in to the RMS Support Center and use your registered e-mail and password.  Please contact us if you have any questions or need assistance.  We are committed to your success!

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10 January 2011, 20:09
 

Resort Management System Blog RMS Newsletter December 2010

Greetings!

The busy Holiday Season is upon us and it's almost time to ring in a new year!.  At this time every year we remind our RMS users to get ready for their Annual Procedures.    Printing 1099's, and Unit Year to Date Totals should all be part of  your end of the year routine.  One of the best ways to get ready for the end of the year is to follow your End of the Month routine.  If you haven't been following an end of the month routine consider starting now.  Check out the list below to make sure you are following "RMS Best Practices". 

We are also pleased to now offer Vacation Rent Payment as an option to all who use integrated credit card processing or who want to get started.  Find out the advantages of using integrated credit card processing with VRP in RMS!

 Monthly Procedures
 

Print Owner Statements.  You may print owner statements as many times as you like but the important thing here is to review each one to make sure they are correct.  Watch your cut off dates.  If you need assistance in correcting an issue with an owner statement you can give us a call.  Don't Finalize if something is amiss.  You have options if you can't clear up the issue.  You may leave out a reservation in dispute by using the Change Reservation Print Status found on the Reservation Maintenance Menu.  You may leave out a Unit from a batch of owner statements by using the Units to Exclude option on the Print Owner Statements screen. 

Finalize Owner Statements and Print Checks.  This step is so important, yet so often a client calls us up and asks why are last months reservations on this months owner statements?  Printing owner statements is not Finalizing.  The Finalize Process is connected with the print process in RMS.  Whatever is printed is what will be Finalized and RMS confirms this to you on the Finalize screen.  You will see what you last printed at the top of the screen.  

The Owner Statement Finalize process disburses the money to the General Ledger income and payable accounts.  RMS also prints the checks, adds to the unit's year to date totals information and archives the reservations and owner transactions.

Print Tax Report.  This report can be printed at any time.

Process Payables.  Re-distributing funds should be done first if needed in Maintain Pending Payables.  Examples of this would be holding back security deposit or pet deposit instead of refunding it.  A "Ready to Print" status report may be printed of all payables set on "Ready".  Then process any checks or payments using the Process Payables option under Payables on the Accounting menu.

 

RMS Offers Key Advantage with VRP 

RMS is now offering another option for credit card processing within your system.  Credit card processing can be done at the time of booking and at any time of payment entry.  RMS recommends Advanced Accounting when using integrated credit card processing.  VacationRentPayment (VRP) is an innovative and integrated online payment solution for the Vacation Rental industry. VRP provides a combination of total cost savings, easy accounting, and superior technology to RMS customers. 

 

 RMS customers should take note of the key advantage of using VRP for payment processing, PCI compliance.  The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment.  Essentially that means any merchant that has a Merchant ID (MID).  In the constantly evolving world of merchant processing, PCI compliance is the standard for merchants that process credit cards.  VRP helps mitigate this risk by achieving "Verified by Visa" status and by being part of the MasterCard SecureCode program.  Furthermore, VRP also provides Tokenization as part of being a PCI compliant solution which allows for card numbers to be used again without storing the card number.

 

Along with PCI compliance and Tokenization VRP offers you flat rate merchant processing accounts for VISA, MasterCard and Discover that can save you significant amounts of money; dedicated chargeback account management and technical support departments to assist you.


We are excited to partner with VRP for this payment solution that will save you time, offer a superior online transaction reporting interface, and help you save on processing fees!


 

 

 

 

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20 December 2010, 20:15
 

Resort Management System Blog RMS Newsletter October 2010

Greetings from RMS!

The 2010 summer season flew by with many of you telling us business was booming and some of you too busy to call in!  Now that fall is here you may want to consider evaluating your system and how you might use RMS to raise efficiency and increase profits.  Are you using Advanced Accounting, Maintenance Work Orders or Online Booking?  Please give us a call if you would like to add one of these modules to your existing system or if you have any questions.
 
Our recent customer satisfaction survey allowed us to find out just what  you think.  Please look for a follow up e-mail from us to allow you to respond with more detail about why you gave us a specific score.  We loved the rave reviews but we always appreciate the suggestions too.  Good software is never finished.
 
Post Cards from the Edge
 
Wouldn't you like all your guests to fall in love with your resort and tell their friends and family and keep coming back year after year?  Send us a picture of your sweet vacation spot.  We will publish one picture from one of our valued AdvancedCare Members  in the next RMS Newsletter with a link to your web site. 
 
The more links you have published to your website the more traffic you you will get!  Your success is our success.
 
Keeping Up With Maintenance
Now is a good time to assess  your units for upcoming maintenance. You can print out an owner listing with unit information from Owner Reports on the Reports Menu of RMS.  Your owners are your most important customers.  Use RMS to help you stay organized and devise a plan to winterize or make repairs in units during your low season.  Start planning now by entering charges if they are not already entered or utilize recurring fees. 
A monthly or seasonal maintenance fee could be set up as a recurring fee.  Enter the recurring fee information in the Recurring Fees file including the post dates and the v
endor associated with the charge.  The recurring fee is then assigned in the unit file.  Run the recurring fees utility, Post Recurring Fees, from the accounting menu when you are ready to charge the owner.  Do not run this utility twice or you will charge the owner twice!  This option is available with Advanced Accounting.
 
Reports in RMS
Are you ready to change your rates or evaluate your seasons?  The Rental Rates Listing can assist you with this task.  It is located under the Unit Reports menu on the Main Reports screen.  Use this report to see rates for each year you are booking reservations in RMS.  You can print or view this report. 
If you decide to change or raise rates they must be changed in the Rate File.  Seasons must be edited in the Seasons File.

As you look over your year, you may want to take a peek at some end of year reports or just check on some of your rentals bookings for one or all units.  The Unit Nights Gross report, also located on the Unit Reports menu is a good way to look at each units calendar.  The number of nights and rental amounts for a selected year will total.
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19 October 2010, 19:06
 

Resort Management System Blog RMS Newsletter August 2010

Reporting Live from RMS!

"Reports in RMS come in all shapes and sizes!  All of your correspondence User Designed Letters" are customizable.  This means you can rewrite them and keep them current.  At installation time some stock letters are supplied in  your system.  You can use those as templates if you want.  Merge codes are inserted in those letters to make them dynamic with your data.

 If you want to add graphics to your letters or format them in a special way then you should be using html letters.  Most of our AdvancedCare members are using html letters.  If you are not sure which kind of letters you are sending out of RMS, or if you need any assistance with your letters give us a call or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it. " shape=rect target=_blank> This e-mail address is being protected from spambots. You need JavaScript enabled to view it. and we can assist you with your letters.  Good communication is key to happy guests and happy owners

 
Updates

Many of you went looking for the Update Notes and found them in the Knowledgebase, in the Programming Notes article.  The link in the Update notice takes you to the RMS Support Center but you still have to LOGIN.  Your login is your e-mail address.  If you forget your password we can reregister you! 

There are alot of other helpful Knowledgebase articles at your fingertips and we want you to have access to them.  Dont forget to use this important resource and to share it with your staff!
 
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13 August 2010, 19:12
 

Resort Management System Blog RMS Update 5.0.06.28.2010

Greetings!

 
RMS Version 5.0.06.28.10 is here!  This update contains program changes addressing issues that you have reported and features that you have suggested.  Hosted users will receive this update automatically within the next few days.  For information regarding what it contains, simply visit Support Suite and log in.  Please contact us if you have any questions or need assistance.  We are committed to your success!

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29 June 2010, 18:48
 

Resort Management System Blog RMS Newletter May 2010

RMS Provides the Tools You Need!

RMS provides you with the tools you need to successfully manage the complexities of  your business.  Just taking a reservation involves a detailed process that RMS can simplify.  By taking the time to understand how to use your RMS to its potential you save time and offer a better quality of service to your guests and owners.  Are  you putting RMS to work for you?  Here are some ways to take advantage of the powerful Reservation System RMS has to offer:

 
Know how to pick your method of booking a reservation in RMS
Use Reservation by Search for when the guest has particular preferences and enter their search criteria. Use Reservation by Unit for guests who know what unit they want to book and you already know it's available or for Owner Reservations.  Use the Unit Calendar to see availability when a guest already knows which unit to request.  For those users who are more visual, use the colorful Tape Chart and take advantage of the filtering option for properties to book a reservation viewing 39 days of availability.
 
Know how to post payments to reservations.
Reservation payments may be posted using the link from the Reservation View screen or use the Reservation Payments icon from the Reservation Navigation menu and post a series or reservations while RMS totals your number of entries and the amount.  When payments are posted the operators initials are required.  A transaction note will automatically be created.  Travel insurance can be tagged as paid and a receipt can also be printed from the Reservation payments screen.
  
Know how to report your reservation information.
Reporting in RMS is one of the most powerful tools you possess.  Inhouse reports used to assist you in management as well as Owner Reports and Guest correspondence are essential to your business.  Make the most of your built-in reports.  Over a hundred reports already exist in RMS, but if you need a Custom Report, assistance is available to create a query for the information you require.  Reporting in RMS is so vast, we will be doing a series on RMS Reports You Need to Know.  See the article below and watch for more articles about RMS Reports in the next RMS Newsletter or Hot Tips E-mail.
 
Owner Reservation Listing
The Owner Reservation Listing is a list of all future reservations in a unit.  It is often sent to the owner on a monthly or periodic basis, and it can be printed or e-mailed. 
To run this report, choose the Owner Reservation Listing option on the Owner Reports Menu.

To print this report by unit, go to the Unit Calendar on the Reservation Menu and select a unit.  Use the Printer Icon button to generate a reservation listing for that unit.  This report can be printed or e-mailed to the owner from this screen.  This listing does not include archived reservations.
 
To print the names on the Owner Reservation Listing Report, go to Information to Print in the Control File,  then Owner Reports Information to print and make sure [yes] is selected for Print Resv Name on Owner Reservation Listing.  If you do not want the names to print out on this report then select [No].  If you are using HTML letters the Owner Reservation Listing is a User Defined Letter.  The merge tags for this report are

**ORL:RESV.P.NO.PEOPLE.NO.NAME** for the list that does not include guests names and 
**ORL:RESV.COLUMN** for a listing that does include names of guests.
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13 May 2010, 19:06
 

Resort Management System Blog RMS Update Information

Greetings!

  A new RMS version is here! This update, Version 5.0.04.21.2010 contains program changes addressing issues that you have reported and features that you have suggested.  Hosted users will receive this update  automatically this afternoon.  For information regarding what this update contains, simply visit RMS Update Notes and log in.  Please contact us if you have any questions or need assistance.  We are committed to your success!

 

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21 April 2010, 18:47
 

Resort Management System Blog RMS Newsletter April 2010

Special Delivery  : RMS Update

The most recent RMS update contains a variety of improvements and fixes to your
RMS.  Many of these items were requested or reported by you, our valued RMS software
 users.  We know that it is important for you to have control of your data every
 working minute.  Our goal at AMS, Inc. is to make RMS the most efficient set of
 tools in your office. We strive to improve our product as well as our services
and communications with the users of RMS.

"How does my system get updated?"  RMS schedules your system to receive the update.
Upon logging into your RMS, you will may be prompted that an update is available.
 You will accept this update.  Once the update has been downloaded, you will need
to log out of RMS and then log back in to install the update.  RMS will prompt you
to allow the update to install.  Most Hosted RMS users will be updated by an RMS
 technician and my not see the prompts described above.  PC based users will be
required to accept the update and allow it to install.

To check on what version of RMS you are running you can always go to the 'About
RMS' option on the Help Menu.

Accounting Work Orders vs. Maintenance Work Orders
Let the battle begin...Accounting Work Orders vs. Maintenance Work Orders in RMS.
Here's the low down:  Accounting Work Orders are available to all systems, even
those without Advanced Accounting or the Maintenance System. This type of work
order is entered after the work is done.  Some prefer this work order because it's
quick.  The Accounting Work Orders post a debit to the owners liability account.
 A one line description will appear on the owner statement describing the work
done and the charge to the owner.  This work order entry, which is done from the
accounting menu, can also create a payable, such as to pay a vendor. Keep in mind
that payables are only available with Advanced Accounting.

Maintenance Work Orders are a more powerful tool that requires some set up prior
 to use and more information is entered on the work order as the work progresses.
 This work order is only available when you have the Maintenance System turned on
in RMS.  Entering a work order this way does not automatically create a transaction
on the owner statement.  The work order goes through a series of stages that make
it useful to track a work in progress.  The work order process goes from entered,
to assigned  and then completed where you can price out parts and labor or create
markups.  It allows you to keep a record of all work orders in different categories
for different units and then look these up as needed by various criteria.  These
 Maintenance System work orders must be posted to owners accounts using a utility.
 They can also create payables to vendors.

Adding New Units
After you have entered a new owner and new unit information in RMS you must run
a Utility, Add New Units to be able to book a reservation in the unit.  When you
 add new units to your RMS, the Unit Level, Active Units and Units to Add count
will display in the Add New Units to System Utility screen.  What happens when you
reach your current capacity?  Check to make sure all your units need to be active.
 Delete any old units that are out of your program and inactivate any that have
left but may come back.  This will make room for more units to be added into your
program.  Be sure to print out any reports you need before deleting a unit, such
 as the Unit Nights Reservations Booked or Unit Nights Gross report found on the
 Unit Reports Menu.  If you need to upgrade your unit count give us a call for a
 quote customized to your system, or send us an email

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13 April 2010, 19:02