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Resort Management System Blog → RMS Summer Newsletter 2016

The RMS Newsletter is emailed quarterly to all our AdvancedCare members to provide RMS news, support and contact information.

We know you are super busy which is why we also publish the newsletters on our support site resortpilot.com as well as on our

website under archived newsletters.

RMS Helps You Communicate

RMS letters help you communicate with your guests and owners. Each letter has a specific role and you can design or write a letter with your specific goal in mind.  What are you communicating in your letters?  RMS letters use powerful merge tag technology allowing you to populate letters with data from your RMS. Reservation information or unit details are included in your letters with the right merge tags. 

Probably one mutual goal both you and the guest have is to have your EXPECTATIONS met. One important letter that can assist you in fulfilling this goal is the Guest License Agreement. It is a list of your rules and policies that the guest agrees to abide by during his stay.   The list may include every policy from check-in and check-out time to rules of respect for the property even cancellation or early departure policies.  Some property managers include additional HOA rules often in a separate agreement or special instructions for pool usage or golf cart usage.

Online pictures of a property should match what the guest sees when they arrive for example. It is important to state clearly and honestly what amenities are available for the guest from the start as well as what the rules are for the guest.  This information should be clear and honest on the website and wherever your property is advertised.

Advertising honestly is important as well as communicating clearly in your letters and meeting expectations.  What about exceeding expectations?  You probably have a lot to offer and more than they realize! You have probably heard the phrase, "under promise and over deliver"?  It can work in your vacation rental business too! One thing you might consider is communicating a detail or benefit exclusively in the Final Instructions Letter or the Pre-arrival letter.  It might be an added value previously undisclosed such as "Tennis court fees are included with your rental!" or a promo code for a discount at a nearby restaurant or attraction you have partnered with.  Exceeding the guests expectations can lead to good reviews, returning guests, happy owners and happy you!

Lock Integration


RMS integrates with Kaba Locks, Resort Locks and PointCentral. Lock integration allows you to generate key codes from RMS for your reservations. The keycodes are given to your guest prior to arrival or according to your policy. RMS can also generate unit key codes for property managers to give to vendors. The key code may be disclosed to the guest ( using a merge tag) in the Final Instructions letter. New key codes may be created if a key is lost and key code history is stored in RMS for the property managers benefit.

The first step in lock integration is to contact the lock company you are using and tell them you use RMS software and would like to integrate your account. Some Lock companies have automatic environmental controls available for your properties as well as lock management features.
Our lock company will give you a list of Lock ID codes to enter in the RMS Unit File.

Your lock company contacts RMS and we will install the necessary components for the integration.

Your installation will also activate the Utilities:
"Generate New Key Codes" and "View Key Code History".
Lock integration is an efficient way to generate new keycodes automatically.
Communicating the new keys to the guest using the Final Instructions letter allows  you to have all your information centralized in RMS



If you would like to take advantage of Lock Integration or any of our additional modules, please give us a call 1-843-795-4110 or submit a ticket at ResortPilot.com so we can help you get started today!

Resort Management System is a product of AMS, Inc.
PO Box 14320, Charleston, SC 29422 USA
www.ResortManagementSystem.com


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16 August 2016, 16:03
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Resort Management System Blog → RMS Spring Newsletter 2016

Your Resort Management System
Saying YES to RMS
Dear Barbara,
The Resort Management System provides property managers both large and small with a versatile Reservation Booking system, Advanced Accounting, Maintenance Work Orders and a full Reports menu.  Are you using your RMS to its full potential? Are you able to rapidly enter and retrieve reservations and post payments? Are you using RMS to correspond effectively with guests and owners? If you said "Yes" to all of these than go back to drinking your latte!  If you said "No"  read on for some tips and tricks.
Are you Using RMS to its Full Potential?

One way you can increase your efficiency and optimize your RMS is by using the Online Modules that RMS has to offer. Check out these top 3:

Owner Portal
Owner2  With the Owners Login module, owners can log in using a secure password and view their statements, book their own reservations and even check year to date totals on gross rent and nights booked.

Online Booking

Allowing your website to be integrated with RMS gives your guests the ability to view your properties and calendars on their own time.  Guests can search for availability according to their preferences and arrival and departure dates.  Guests can make their deposits and receive correspondence immediately.

The Guest Payment Portal allows guests to login with their reservation number and last name and make a payment or complete payment for their reservation. 
Are You Rapidly Entering Reservations and Payments?
lady-keyboard-hands.jpg

Enter reservations quickly using the TapeChart, the Unit Calendar or using Reservation by Search.  Pick the method that you are most comfortable with and that suits the guest.  If a guest doesn't know where they want to stay and only has dates use the Reservation by Search method or use the filters on the Tape Chart to narrow down their choices. 

If the Owner or a friend of owner or previous guest knows the property they want to book, use the Unit Calendar.

 
Having accurate rates will  allow RMS to calculate costs and automatically save you time.

Integrated credit card payments allows you to process the deposit when the reservation is booked!  See our list of CC Partners if you need more information. 
Are You Corresponding Effectively?

RMS gives you the ability to customize your letters and send them automatically at the time of booking with auto correspondence or immediately after the booking from Reservation View.  You can also send letters at the end of the day for all reservations booked that day.

Design multiple form letters to send when needed to guests or owners. Send property specific confirmations or guest license agreements and unique letters with links to information relevant to certain properties.

See who hasn't paid or sent in their Guest Agreement with the Unconfirmed Reservation Summary Report and send them a reminder letter. 

Include a link for directions or a keycode in the Final Instructions letter. 

Send a request for review or feedback in the After Reservations Letter.  You can even insert a link to your listing site or a survey form.  
Programming Update
 
Programming has been hard at work completing a new integration with PointCentral Locks.  Lock integration is available with Kaba, ResortLock and PointCentral.

Other items in development are DocuSign integration which will be a powerful time saving tool!  Also improvements with HomeAway and VRBO listing integration are on the programming docket.  

Resort Management System is a product of AMS, Inc.
PO Box 14320, Charleston, SC 29422 USA
www.ResortManagementSystem.com  


ResortPilot.com
Are you registered for ResortPilot.com? The RMS Support website has more information on these modules, Integration Partners and Web Services in addition to a Knowledgebase of articles and tutorials.

RMS
CC Partners



TYSYS

VRP small logo
Other
Partners

FlipKey

RMS
Lock  Partners

resortlock


Reservations, Advanced Accounting, Online Booking, Maintenance Work Orders, Reservation Login, Owner Login, Owner Direct Deposit, Cleaning Vendor Login, Housekeeping, Clean Text, Credit Card Integration, HomeAway and VRBO Integration, Glad Professional,  FlipKey, Travel Insurance, Kaba Locks
AMS, Inc., P.O. Box 14320, Charleston, SC 29422-4320


 

 

 

 

 

 

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vacation rental software
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10 May 2016, 14:01
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Resort Management System Blog → Happy New Year From RMS

The season is so busy but you can rest easy knowing your Resort Management System keeps your data safe and secure with access from anywhere and backups performed nightly.

For those of you with RMSLive and online booking your RMS is working for you 24/7.  Guests can book online and pay their remaining balance  with the Guest Payment Portal. Owners can book their own reservations and view Owner Statements with the Owners Portal.

January is the time to start thinking about your Owner and Vendor 1099's.  Find out more in this RMS Newsletter.
Getting RMS Ready for 2016!

 

What do you need to do to get ready for 2016? 
1 .First of all, you will want to close out 2015!  Print and review your owner statements and then Finalize them!

2. Print your Tax Report.

3. If you use Advanced Accounting you may want to print the Trial Balance for the month, Post Transactions and Close the Accounting Period.  These are monthly procedures, so if you haven't been doing them please give us a call before you get started.

4. Print your Unit Totals reports for you and your owner. Reports>Owner Reports>1099s and Unit Totals.

5. Print your 1099s for Owners and Vendors.  You can order forms or pick up 1099 forms at an office supply store such as Staples.

6. Check what years you are tracking and give us a call if you need to upgrade your Unit calendars and track a new year.

7. Check your Season File and make sure your start and end dates for each season are correct.

8.  Change Rates as needed in the Unit Rates File.

9. What's that Monkey got to do with anything? 2016 is the year of the Monkey according to the Chinese calendar which actually doesn't start until February 8th. And don't forget, February has 29 days this year!
Reviewing Your Web Presence and Correspondence


RMS has some options for you to consider as you plan your marketing strategy for 2016.  How is your website doing? Do you list your properties on other sites?  How is your followup correspondence?
 
RMS has many integration options such as online booking or just allow guest to look at current availability and not book. The guest payment portal allows your guests to complete payments online. Your guests can use our powerful search capabilities on your own website to find the perfect vacation rental.

Integration with one of our partner listing sites is another option you may want to consider.  Do you already list your properties with one of the vacation rental listing sites?  Did you even know you could integrate RMS with the most popular listing sites?  That means that all the information including your current rates and calendars can display on the listing site.   RMS becomes the system of record for pictures, unit details, rates and calendars.  Booking online through HomeAway and VRBO directly into RMS is another option available.
FlipKey  

FlipKey and TripAdvisor offer awesome ways to publish reviews to your listings.
 
Integration with GladProfessional, formerly Glad To Have You, is also available. See more info...
Don't like listing sites? or just want listing site independence? Check out Matt's blog.

 

RMS has many letters and reports that can assist you in communicating and following up with your guests.  In case you missed it check out the

After Reservation tutorial. (Must login to ResortPilot.com to view.)

vacation rental software
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13 January 2016, 18:11
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Resort Management System Blog → RMS Thanksgiving Newsletter 2015

Happy Thanksgiving!
The RMS Team wishes all of our clients a happy Thanksgiving!  We at RMS know you work hard keeping owners and guests happy and consider it a privilege to offer you excellent vacation rental software and support.

This issue of the RMS Newsletter offers some helpful tips on gathering reviews with the After Reservation Letter as well as some information about the latest update from Programming.

If you have missed any newsletters you can always check out the Newsletter Archive or log in to resortpilot.com for more information and support.
Ya'll Come Back Now!
 
 The RMS After Reservation Letter allows you to send your guests followup correspondence to thank them for staying at your vacation rental and to inquire how they enjoyed their 
stay or give them information such as a survey link.  The letter is available on the Reservation Reports menu and can be processed per reservation or by a range of departure dates for multiple reservations.
 
If you list your properties on  a listing site you could send them a link to review the property.  Reviews for VRBO are also published on HomeAway. If  you list on both sites, send the VRBO link and the guest does not necessarily have to create a login to submit their review.  Guest reviews can boost your rentals rankings and bookings.
 
Links can be added to letters and property or unit specific links can be stored in the Unit Inventory File for a property in the Custom Fields 16-20.
If you would like more information check out these tutorials:
Custom Field Tutorial
After Reservation Letter Tutorial
RMS Update 5.1.10.16.15
The latest RMS update version 5.1.10.16.15 contains program changes addressing issues that you have reported and features that you have suggested. 

Some of the improvements include a new email validation feature that checks for typos when emails are entered and the email address field will now allow more characters. Improvements were made to  the owner direct deposit process which is continuing to grow in popularity.

AdvancedCare members using Hosted RMS and PC-Based RMS systems may receive this update.  If you are unsure of your version information go to Help>About RMS>version information is located under our name and logo.  For information regarding what this update contains log in to the RMS Support Center and use your registered e-mail and password to view a Knowledgebase article, RMS Update History.  Please contact us if you have any questions or need assistance.  We are committed to your success!

Resort Management System is a product of AMS, Inc.
PO Box 14320, Charleston, SC 29422 USA
www.ResortManagementSystem.com  
Reservations, Advanced Accounting, Online Booking, Maintenance Work Orders, Reservation Login, Owner Login, Owner Direct Deposit, Cleaning Vendor Login, Housekeeping, Clean Text, Credit Card Integration, HomeAway and VRBO Integration, Glad Professional,  FlipKey, Travel Insurance, Kaba Locks

 

RMS News
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01 December 2015, 16:24
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Resort Management System Blog → RMS Back to School Newsletter 2015


Subject: RMS Back to School Newsletter 2015
Having trouble viewing this email? Click here

RMS Back to School Newsletter
News and Information for AdvancedCare Members
Greetings
Even if you are out of school and don't have a child going back to school you can still celebrate the "Back to School Season". In this issue we have some helpful tips on how to get an "A" at work with your RMS. Our knowlegebase of articles and tutorials can also help your new staff learn  how to use RMS or call support and get some individualized tutoring session!

Login anytime to www.resortpilot.com to checkout the Knowledgebase, Tutorials, RMS 5 Help, or to submit a ticket,. 
If you think you might have missed a newsletter you can always check out our newsletter archives!

 
Take a SECOND Look at Some Basics 
Most property managers are always checking rates, taxes and commissions.  Entering payments correctly and running the Deposit report are also part of the daily routine.  Unfortunately steps 6, 7 and 8 often get taken for granted.  Take a moment and review these important steps:

6. Integrated credit card processing is convenient for both you and your guest.  You can enter credit cards and process payments as well as refunds when necessary.  But ALL transactions should be reviewed. The property manager should always check the list of transactions on the Deposit Report with the list of transactions deposited in the Bank. Your merchant processor can assist you in running your online credit card report. 

 

 7. Have you checked all the Owner Statements again?  Often we get calls about  issues on owner statements that could have been corrected easily BEFORE the finalize process.

 

8. Everyone wants to get to step 8 which always makes the owners happy! And all the steps leading up to the Finalize help contribute to their happiness and your success! 
Integrating with a Channel Partner
  
     

.

 Login to resortpilot.com

 Like us on Facebook   Follow us on Twitter    View our videos on YouTube
In This Issue
Look Again
How to Get an A+
Quick Links
RMS
CC Processing Partners

 

TYSYS    

VRP Logo  

HomeAway and VRBO
RMS partners with HomeAway and VRBO to allow property managers to integrate their properties with the popular listing site.  Property managers can create beautiful listings using RMS as the single system of record and even allow bookings from the listing sites.
FlipKey and TripAdvisor
FlipKey
RMS partners with FlipKey to offer property managers a way to optimize exposure and promote your listings to 25 million travelers monthly.  Gather reviews and publish them to  your website.  Find out more at FlipKey.com 
 
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AMS, Inc. | P.O. Box 14320 | Charleston | SC | 29422
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31 August 2015, 20:42
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Resort Management System Blog → RMS Summer Newsletter 2015

RMS Summer Newsletter
News and Information for AdvancedCare Members
As an AdvancedCare member, your RMS software receives updates and your staff has ongoing unlimited support.  Our knowlegebase of articles and tutorials can help your new staff get up to speed quickly on how to use RMS.  Login anytime to www.resortpilot.comto checkout the Knowledgebase, Tutorials RMS 5 Help, or to submit a ticket,.  This newsletter also provides you with information and tips on using RMS. 

If you think you might have missed a newsletter you can always check out our newsletter archives!

 
Changing the Name on a Reservation

Change the name on a reservation by using the Edit Reservation Guest list option on the Reservation Maintenance menu. 

Go to Reservation menu on the top horizontal menu bar.  From the drop down menu of options choose Reservation Maintenance. On the Reservation Maintenance menu choose the last option 

Edit Reservation Guest List.
  

Enter the Reservation guest name or number of the guest you want to change.

The reservation information will display and the guest will be highlighted.

Click the mailbox icon with the green plus sign beside it. This takes you to the mail file.

If the guest is a previous renter enter the name in the Search field to find them.  If they are a new guest click the "New" option and add their information.  Click "OK".

You will be returned to the Reservation Guest List screen.  Highlight the new name and then choose the green up arrow to move the guest name to the top of the list.  You can delete the guest you do not want on the list by highlighting or selecting it and choose the red X.

Click "OK" when finished. Choose File and Exit to leave the Edit Reservation Guest List screen.

This option is great for storing multiple names on a reservation or when a guest wants to block off rooms in their name such as for Weddings or Family reunions.

Tip:  This option is not available from the Reservation Maintenance option on the Reservation View screen..  
Change Name Tutorial
 Login to resortpilot.com to view this tutorial
Reality Check
 
The payments for reservations can be posted directly into RMS. If you are posting checks or cash you will take the money to the bank to DEPOSIT.  If you take credit card payments, you can enter these into RMS and clients with integrated credit card processing allow your merchant processor to DEPOSIT the money in your bank.

Check all entries for accuracy in RMS by running the Undeposited Funds Report.  Compare it to your Merchant Processors report such as the List Batches. If every transaction is correct you choose Make Deposits.

1. Enter Reservations
2. Enter Payments for Reservations
3. Print or View the Undeposited Funds Report
4. Check the report for accuracy by comparing it to your Merchant Processors Credit Card Reports
5. Process the report /Make Deposits. 
  
All users will benefit by adding these simple tasks to their daily routine! 

 Like us on Facebook   Follow us on Twitter    View our videos on YouTube
In This Issue
Change Guest Name
Reports in Review
Quick Links
HomeAway and VRBO
RMS partners with HomeAway and VRBO to allow property managers to integrate their properties with the popular listing site.  Property managers can create beautiful listings using RMS as the single system of record and even allow bookings from the listing sites.
FlipKey and TripAdvisor
FlipKey
RMS partners with FlipKey to offer property managers a way to optimize exposure and promote your listings to 25 million travelers monthly.  Gather reviews and publish them to  your website.  Find out more at FlipKey.com 
CC Processing Partners

  

 
TYSYS

VRP Logo
 
RMS Newsletter
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24 August 2015, 16:35
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Resort Management System Blog → RMS Spring Newsletter 2015

Subject: RMS Spring Newsletter 2015
RMS Spring Newsletter 2015
In This Issue
Listing Sites and RMS
Quick Links
RMS Integrated CC Processing  Partners

VRP Logo
Visit ResortPilot.com to submit a ticket or find helpful articles and tutorials about using RMS!
 

   Partners
 
Greetings!
RMS Newsletters provide tips, news and announcements concerning your Resort Management System.

Check out this newsletter for tips on Integrating your properties with HomeAway, VRBO or FlipKey.

 
-
Listing Sites and RMS
RMS rates, calendars, pictures and unit details can feed to your listing site on HomeAway, VRBO and FlipKey.  When you integrate your RMS with your listings, RMS becomes the system of record.  That means you only have one place to maintain your information and that is in your RMS!
Here are some basic steps you need to follow: 

1.  Contact the listing partner and tell them you use RMS and you want to list your properties with them or if you have an existing account you want to integrate the account.
2.  Let RMS Support know and we will send you a comprehensive document of everything you need to know!
3.  If you have existing listings that you have been maintaining separately you must enter the information that is on your listing sight into your RMS.
4. The current listings must be matched to the RMS Unit ID. A document is supplied by your onboarding coordinator for you to fill out.
FlipKey 
You can create beautiful listings that are searchable by travelers from all over the world. You can even allow guests to book through the listing site straight into  your RMS!

Here are some common **ERRORS**:

-You have pictures loaded in the listing site but not in RMS.
You MUST have beautiful photos!
Solution: Upload your photos using File Manager at resortpilot.com

-You do not have longitude and latitude in RMS.
Solution: Convert your properties address to longitude and latitude. Enter your properties address into a Converter.

-You have descriptions on the listing site that you do not have in RMS. 
Solution: Listing descriptions can go in Web Comment fields 1,2,3,4 OR in the AUD Portal in the Listing Description field.

-You cannot find the amenities in RMS that you have in the listing sites.
Solution: We provide more amenities in the AUD Portal. Information is included in your HA Setup Document. The AUD Portal allows you to fully embellish your unit with more details and amenities to create a powerfully popular listing! 
Visit the RMS Archives
The latest email Optimize Your RMS was sent on May 14, 2015.  It included information about the 2015 most popular modules for RMS.  Check out the Newsletter Archives if you think you have missed any of our emails.
AdvancedCaremembers receive ongoing unlimited support, automatic updates, online training, quarterly newsletters, live online support, access to video tutorials, report generator assistance, affordable onsite assistance, additional license discounts and more.

AMS, Inc. | PO Box 14320 | Charleston | SC | 29422-4320
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04 June 2015, 19:12
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Resort Management System Blog → Optimize Your RMS

 
rms logo
OPTIMIZE Your Resort Management System
Options and Modules for RMS
Greetings!
The Resort Management System provides property managers both large and small with a versatile Reservation Booking system, Advanced Accounting, Maintenance Work Orders and a full Reports menu.  Now RMS has multiple options to assist property managers use RMS in today's rapidly changing mobile world of technology. See below for some of our most popular Add-ons or check out Resortpilot.com for a complete list.
Owner Login Module
Owner2Undeniably your Owners are IMPORTANT and communication with them is key, With the Owners Login module, owners can log in using a secure password and view their statements, book their own reservations and even check year to date totals on gross rent and nights booked.

The Owner Login is the most popular module with many RMS clients.  You can publish a convenient link for the Owner Login on your website.  During the Owner Statement Finalize process the Owner Statements get published online. Your Owners get notified automatically when their statements are available to view. Owners can log in 24/7 and stay up to date on bookings in their unit by viewing their current calendars!

Owner Direct Deposit is another feature growing in popularity as property managers move to publishing their owner statements online and away from printing on paper and mailing owner statements and checks. RMS users can use the Direct Deposit upload process and your bank can deliver owners income straight to their bank account. 

Cleaning Vendor Login Module

 

broom
Did you know that your Cleaning Vendors can login from their computer, IPAD, IPhone or SMART phone and see which properties need to be cleaned?

Your Cleaners only see the properties you want them to see in a specific browser based menu. Cleaning vendors can be assigned to properties or to reservations so that you can reassign cleaners when needed.  Vendors can check off which properties are clean and property managers can verify when properties are ready for the guests to check-in. Log in to Resortpilot.com and view the
Cleaning Vendor Tutorial 

If you like that, you might like the Clean Text Module

Notify guests from RMS that their property is ready for check-in
with a text message sent to their cell phone. Automatic notification goes to the guests cell phone by text with a short message such as "YOUR 
UNIT IS READY!"    
Reservation Login Module
The Reservation Login Module is a Guest Payment Portal that allows guests to login with their reservation number and last name and make a payment or complete payment for their reservation.  The only requirement for this convenient addition to RMS is that you have integrated credit card processing and our RMS LIVE Connector.  The RMS LIVE Connector is software technology we set up in your RMS that is vital to integrating with most of our Add-on modules.  Once you have it you are on your way to getting connected to all of these mobile tools!
 
These are just a few of our most popular modules that clients are using to OPTIMIZE their RMS! If you would like to take advantage of these or any of our additional modules, please give us a call 1-843-795-4110 or submit a ticket at ResortPilot.com so we can help you get started today!

Resort Management System is a product of AMS, Inc.
PO Box 14320, Charleston, SC 29422 USA
www.ResortManagementSystem.com  
In This Issue
Owner Login
Listing Site Integration
Vendor Login
Guest Login
Getting Started
Quick Links
 
ResortPilot.com
Are you registered for ResortPilot.com? The RMS Support website has more information on these modules, Integration Partners and Web Services in addition to a Knowledgebase of articles and tutorials.
 Listing Partners
FlipKey

Glad
RMS
CC Partners



TYSYS

VRP small logo

Credit Card Integration is required for some Modules
Reservations, Advanced Accounting, Online Booking, Maintenance Work Orders, Reservation Login, Owner Login, Owner Direct Deposit, Cleaning Vendor Login, Housekeeping, Clean Text, Credit Card Integration, HomeAway and VRBO Integration, Glad Professional,  FlipKey, Travel Insurance, Kaba Locks

AMS, Inc. | P.O. Box 14320 | Charleston | SC | 29422-4320


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01 June 2015, 19:30
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Resort Management System Blog → RMS Winter Newsletter 2015

Winter Newsletter
2015
In This Issue
Show Me the Money
Cleaning Vendor Login
Visit our Archives
Quick Links
RMS Integrated CC Processing  Partners

VRP Logo
Visit ResortPilot.com to submit a ticket or find helpful articles and tutorials about using RMS!
 
RMS Newsletters provide tips, news and announcements concerning your Resort Management System.

Check out this newsletter for tips on the Deposit Menu and the Cleaning Vendor Login module.

Did you get the email on our RMS Integrated Partners? Find it and more in the Newsletter Archives.
Where Does All the Money Go?
bank_sign.jpg
RMS calculates rent, tax and other charges for each reservation booked.  The payment for reservations can be posted directly into RMS. If you are posting checks or cash you will take the money to the bank to DEPOSIT.  If you take credit card payments, you can enter these into RMS and clients with integrated credit card processing allow your merchant processor to DEPOSIT the money in your bank.

Keyword DEPOSIT
What is key here is that you check all entries for accuracy in the first report (the Undeposited Funds report) and then process the Deposit Report in RMS.  You make the deposit to your bank in the real world you make the deposit report in the virtual world of your RMS.  They should be in sync!

The Deposit Report is a basic tool and fundamental to keeping your Reservation Accounting AND Owner Accounting straight and matching your Bank Account. If you do not do anything else you should at least run the Undeposited Funds report.  Print or view this report and check to make sure every payment was entered correctly.  Next -->  Process the Report or Make Deposits.  You deposit the money in real life, right? Your RMS is only as accurate as the information you enter.

1. Enter Reservations

2. Enter Payments for Reservations
3. Print or View the Undeposited Funds Report
4. Check the report for accuracy
5. Process the report /Make Deposits. 
  
All users will benefit by adding these simple tasks to their daily routine!
Cleaning Vendor Module
RMS Clients can allow their Vendors to log in on their cell phone, IPAD or computer and see a list of units that need to be cleaned.  Vendors can check off properties as they clean them, letting your RMS know when the unit is ready for the guest.

Set up is EASY.  Enter your Vendors in the Vendor File. You probably already have that part done! Next ASSIGN the vendors to the properties they clean.  Do this in the Unit Inventory File, Vendor Information.

Give us a call today if you would like to start using the Cleaning Vendor Login!

Hot Tip Vendor Login
Vendor Login
2016 is a Leap Year!    
Leap years come around about every 4 years and give us that wonderful extra day in February - the 29th!  Leap Day! Please check your seasons in the RMS Season File and make sure you do not have a season break on 02/28/15.  If your season breaks on this day you may experience booking errors in 2016, IF you copied your seasons and IF a reservation arrives, departs or spans the 29th. To fix this issue edit your 2016 season record so your season ends on 02/29/16.  This issue only ONLY impacts seasons that were copied from a previous year that start or end on the 28th but need to be ending on the 29th in 2016.

Give us a call if you need further assistance with getting ready for Leap Year.
Visit the RMS Archives
The Integration Partners email was sent on December 9, 2014.  It included a list of all our partners from credit card processing to travel insurance coverage.  Check out our Newsletter Archives if you think you have missed any of our emails.
AdvancedCaremembers receive ongoing unlimited support, automatic updates, online training, quarterly newsletters, live online support, access to video tutorials, report generator assistance, affordable onsite assistance, additional license discounts and more.
 
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19 February 2015, 17:11
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Resort Management System Blog → RMS Fall Newsletter 2014

Fall Newsletter
2014
In This Issue
Updates
CC Processing
Arrival Listing Report
Quick Links
RMS Integrated CC Processing  Partners

VRP Logo
Visit ResortPilot.com to submit a ticket or find helpful articles and tutorials about using RMS!
 
Happy Thanksgiving to all AdvancedCare members! 

Programming has been busy packing the latest update with all kinds of goodies! The latest RMS update will be released soon.  It contains program features and suggestions that you have requested.  In this Newsletter we will unpack some of those for you and give you a preview of what to expect.
Integrated Credit Card Processing
nullThe latest RMS update will contain many improvements including changes to the RMS Credit Card processing module. RMS users  will enter credit cards into a new pop up screen.  The new process acquires a token for the transaction which can be used as often as needed to complete the payment for the reservation. In addition, a credit card convenience fee may be set up and seen on the reservation payment screen.  This new fee allows for the property manager to charge a credit card fee per transaction to the guest.

If you do not have integrated credit card processing but are interested in finding out more information.  Visit Resortpilot.com, services and integrations and view our list of trusted partners.  Ready to get started? Give David a call at ext. #204.  You can also check out this quick demo of the the new pop up screen.
 
RMS Credit Card Demo
RMS Credit Card Demo
Arrival Listing Report Changes
The Arrival Listing Report offers a variety of options for the RMS user.  Once the update is installed, cell phone numbers can be printed on the Arrival Listing along with the check-in information. 

Cell phone numbers are entered when the guest information is entered at the time of booking.  Enter the cell phone number in the field labelled "cell phone".  To enter the cell phone number after the reservation is booked, go to the Mail File and retrieve the guest information by entering the guests name in the search field and press <Enter> or click "Go". Enter the cell phone number and click "OK" to save your changes.

RMS Arrival Listing Tutorial
RMS Arrival Listing Tutorial
This tutorial demonstrates creating notes to display on the arrival listing, as well as check-in time and cell phone info.
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25 November 2014, 17:05
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